Contact Support

Use the in-app chat when available or email the support team from your registered address. Choose the channel that best fits the urgency of your issue and avoid sending the same request multiple times unless asked.

Share the email tied to your account, the affected feature, the date and time of the issue, any reference numbers, and screenshots when relevant. Clear details help the team investigate without needing repeated follow-up questions.

Live chat works best for urgent questions such as sign-in trouble, transaction updates, or clarifying next steps while you are already in the app. For complex cases that need attachments or a longer review, email support may be more practical.

Reply in the same email thread or chat conversation and include your previous ticket or reference number. Keeping the discussion in one place helps the team see the full history and continue faster.